Why Should Your Business Move to a Cloud-based Contact Center?

Why Should Your Business Move to a Cloud-based Contact Center?

Posted on June 13, 2019

There is a legion of benefits of opting for a cloud-based contact center. A cloud-contact center generally hints at a unified solution for both inbound as well as outbound voice communications, especially for a call center that is hosted outside an office premise. The cloud contact center solutions can help in centralizing customer interactions across different channels such as email, voice, text messages, chat, social media, consumer relationship management software, and the likes.

Are you looking to move your business to a cloud-based contact center? Shifting to a cloud contact center over the premises-based services can proffer businesses of every size significant perks such as newfound, stronger compliance, better cost structure, and the likes. Some of the key reasons for you to shift your business to a cloud-based contact center include:

  1. Flexibility and Scalability
    Cloud contact center solutions need minimum on-site software or hardware that provides different business hubs with adequate flexibility to scale phone lines. It also helps in featuring up and down in real time. Companies can include new phone lines or call up the routing structures for accommodating seasonal fluctuations in call volumes of the consumers. For example, on a snowy day, the agents can easily work from their home-based office and make/take calls.
  2. Flat-Rate Billing
    Cloud contact center can provide the benefits of flexibility and flat rate billing, paid every month as opposed to significant, one-time expenditures for installing or updating contact center solutions on site. The cloud-based solutions proffer automatic access to a regular software update and new features. Also, it can charge a transparent amount contingent on the actual usages. As per your company’s structure, you can consolidate the expenditures across different geographic destinations and obtain flexible billing that fit the structure of your business.
  3. Outsource Upgrades and Maintenance
    The premise-based contact center technology is maintaining by a mixture of internal resources, on-site visits from the service technicians, vendor supports, et al. Cloud contact center can help you outsource the hosting, implementation, operations, and regular maintenance for your contact center to a vendor. The outsourcing system maintenance can let you optimize the internal IT resources when proffering the best of technologies to the international contact center agents.
  4. Workforce Communication at Remote Areas
    Cloud contact center solutions can lead your business to explore the different options for maximizing the remote workforces to support a large number of employees to clock in from the comfort of their abodes. Plus, cloud-based technologies can also decrease the expenditures of home-based agents and let different organizations access a better talent pool of the native English communicators at a low cost with utmost flexibility.
  5. Facilitate Your IT Team
    With the help of Cloud Contact Center-as-a-Service (CCaaS), you can give your IT professionals a renewed independence. The solutions that are based on premises will need intensive hardware, significant staff hours and system maintenance to ‘better’ system performances. By outsourcing the system to a reliable vendor, you can minimize the stress and baggage on your staff besides unearthing the maximized productivity for the entire IT team.

To obtain a few perks like flexibility, better cost structure, outsourced maintenance, etc., you should transform premise-based hardware solutions into the cloud contact center right away.

Choose Flatworld Solutions for Cost-effective Cloud Contact Center Services

Flatworld Solutions has been a leading provider of cloud contact center services and a series of other call center services to clients around the globe. We leverage the latest contact center tools and technologies and deliver the best quality services to our clients. We have some of the best and most qualified team of contact center experts who can cater to any of the client’s needs with ease.

Get in touch with us today for cost-effective and efficient cloud contact center services.

Interested to know more?

  1. Importance of Call Center Analytics
  2. The Effect of Multichannel Contact Centers on Traditional Call Centers
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