Tag Archives: Outsourcing

Why Outsource Medical Coding?

Posted on January 31, 2015

Medical coding outsourcing is the easiest way to submit claims quickly and accurately, while enhancing your reimbursements and maximizing your revenue.

It is mandatory for hospitals, clinics and healthcare organizations to submit claims quickly and accurately. The two main factors that go into approving or denying a claim are speed and efficiency. For medical coding to be done right, high accuracy combined with lightening speed in the insurance claims filing process is required.

What is medical coding?

Medical coding refers to the process of documenting the healthcare services provided to a patient by a healthcare service provider like a physician, hospital or nursing home. A medical coder would abstract the details listed in the documentation, assign the relevant codes and create a claim for payment, which would be paid by the patient, insurance agency or CMS.

Medical coding for specialities

Apart from availing regular coding services, your hospital or clinic can also get access to medical coding services for a range of specialities like Radiology, Cardiology, Paediatrics, Physical therapy, Endocrinology, Pathology, Oncology and Gastroenterology to name a few.

Why invest in outsourcing?

Since medical coding is tedious and time consuming, it is best outsourced to professionals. A medical coding service provider in India can not only provide you with quality services, but can also help you to save on precious time, cost and effort which can be invested into your core business functions.

Through outsourcing, your hospital or clinic can get access to the services of certified medical coding specialists who can provide your hospital with a host of services (CPT, ICD and HCPCS (Level I and II medical coding) that will significantly enhance your reimbursements and impact your revenue. With a team of experts coding your claims across varied specialities, you will not have to worry about errors that result in denials, rework or lower reimbursements.

Top 5 benefits of outsourcing medical coding

  1. Avail HIPAA compliant medical coding services
  2. Reduce your current operating cost by a whopping 60%
  3. Stay assured of 99.9% accuracy in your medical coding
  4. Leverage the skills of trained, qualified and experienced medical coding specialists
  5. Get access to the latest medical coding software and best practices

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5 Strategic Outsourcing Techniques for Your Small Business

Posted on January 8, 2015

For most small business owners, outsourcing can be a “scary” word. But it does not have to be that way. Through strategic outsourcing, you can leverage the broader expertise that only outsourcing provides and give your business a head start.

Outsourcing may seem to be daunting task that adds more moving pieces to your small business. But if done in the right manner, it can not only give you access to expertise, but can also free you from tedious work and enable you to focus more on effectively running your small business. Here are 5 steps that you can follow to make the most of outsourcing.

1. Identify business needs

Take a good look at all your business tasks and find out the tasks that are taking longer, because you are doing the work on your own or with a small team. Business areas like accounting, IT support, recruiting, shipping or photocopying are some of the tasks that eat away the time from small businesses. The first step to successful outsourcing is to identify the parts of your business which could benefit from knowledge and speed.

2. Start by outsourcing small projects

Developing an outsourcing relationship with a service provider begins with getting an idea about how they work. For this, it is better to start by outsourcing a modest business task, rather than outsourcing a large and complicated project. For example, if you require recruiting services, first ask the vendor to help you find a new administration executive, before you ask them to for a new project manager.

3. Do the paperwork

It is important to develop a non-disclosure contract in place, when you outsource a project. This is critical, because you will be sharing business information with the vendor. Make sure that you create the paperwork yourself. This way, you can ensure that you are protected.  Continue reading

Data Mining – Why your Business Needs It?

Data Mining – Why your Business Needs It?

Posted on December 19, 2014

When it comes to making effective, informed and better decisions, it makes sense to have more data. Access to the right information can help you make the best decisions that would in turn affect not just your company, but your customers as well. But how do you make the most of your data? The answer is Data Mining.

What is data mining?

The process of carefully combing through a pile of information from a data source, locating the most important information and then collating that information into an easily accessible format is what data mining is about. From websites to consumer databases or even meta data, data mining can be effectively used for any such data source.

Why use data mining?

Data mining can help your organization unearth information, such as the following:

1. Consumer related information: Data mining can help you find out more about the buying habits of your customers, their contact information and other such important details which you can add to your database.  This type of information can come in handy when your business needs to make important production or marketing decisions.

2. The latest market trends:  Data mining can throw light on the latest market trends that your business needs to comprehend before releasing a new product/service.  Keeping in line with the latest market trends will also have an effect on things like branding, product design and marketing.

3. Analysis of competitors:  It is quite easy to lose your stand in the market, without adequate information about what your competition is doing. With data mining, you can get a better insight into the products/services offered by your competitors and the efforts and marketing strategies that they are employing. Continue reading

Reassure your Customers Through Product Recalls

Reassure your Customers Through Product Recalls

Posted on December 5, 2014

Did you know that product recalls can cost your company money and time? If a recall is not handled professionally, it could harm the reputation of your business and even break the faith that customers have in your company and brand. However, with efficient product recall services, you can make a direct connection with your customers.

By investing in product recalls, you can strengthen your relationship with your valuable customers by addressing their concerns and resolving their problems (refunds, returns or repair related issues) through concise and clear communication.

Today product recalls are required by most industries like Automotive, Appliance, Electronics, Software Hardware, Gourmet and Beverage to name a few.

What are product recalls used for?

Product recall services are mainly used to:

  • Retain the loyalty of your customers
  • Provide customers with the services and information that they require
  • Reassure customers
  • Handle, process, dispose or forward returns made by customers
  • Quickly deliver spare parts or provide replacement items

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Obama’s Immigration Reform Bill Does Not Do Much for India’s Tech Economy

Posted on November 28, 2014

When U.S President Obama addressed the nation about the latest immigration reform bill last Thursday, technology companies in India and in the Silicon Valley reacted with a lukewarm response. That is because the immigration reform does not solve the problem that most Indian technology outsourcing companies are facing.

Tight limits on temporary work visas for high-skilled workers and a burdensome system for gaining green cards (permanent residential status) have caused many talented Indian programmers and engineers to give up and go back to India.

Though the President’s orders will improve the overall economy, his alterations to the immigration issues pertaining to high-skilled workers are not going to help the techie workforce of India, feel market experts. Most of the changes to the reform apply to the process involved in issuing green cards to immigrants.

With the new tweaks, immigrants can change jobs while awaiting approval from their current employer. Spouses of green card applicants can now also work in the U.S. Travel restrictions for applicants’ families have also been eased. Immigration options for foreign entrepreneurs have been expanded.

Several Indian outsourcing companies feel that the new immigration system does not take the needs of the technology industry into account or the value that Indian immigrant families have contributed towards the community. On the whole, Obama’s actions will not do much for the tech economy, though they may help individuals. Continue reading

5 Benefits of Outsourcing Medical Writing

Posted on October 4, 2014

If you are a pharmaceutical, life science or biotechnology company, then you can enjoy huge cost savings by outsourcing your medical writing needs. Outsourcing medical writing is an effective business strategy that can help you reduce rising costs, while delivering high-quality medical writing services, within your budget and time constraints.

1. Minimize payroll costs: If your company has a modest budget or produces fewer publications, then outsourcing is a great way to avoid the cost of staffing an in-house team of medical writers. You can enjoy cost savings related to medical insurance, payroll, worker’s compensation and vacation time.

2. Better flexibility: Publication demands continuously fluctuate in the medical world. Through outsourcing, you can manage peak workflow demands in a better fashion. Instead of staffing a team of medical writers to write journal articles irregularly through the year, you can access the skills of writers only when necessary. Depending on your workflow, outsourcing can help you ramp up or ramp down your production, thereby helping you save on costs.

3. Leverage core skills: Experienced medical writers can bring a wealth of knowledge to your journals and help your present the information effectively. This is boon to smaller companies, who would otherwise not have access to such writers. Through outsourcing, your company can hire skilled medical writers who are not only experienced, but are also skilled at presenting the information to your target audience. Continue reading

What To Look For While Outsourcing Data Entry?

What To Look For While Outsourcing Data Entry?

Posted on August 9, 2014

Your business is keen on outsourcing data entry services to India and tapping into the innumerable benefits that the country offers. However, before you jump into outsourcing, take some time off to pick and choose a reliable data management service provider, instead of just hiring the first company that you find.  This is very important, as only an experienced service provider with expertise across verticals can provide you with accurate data entry.  Here are some tips on how to get the best Return on Investment ( ROI) and make a good bargain while outsourcing data entry to a service provider in India.

1. Clearly state your requirements: Hold a meeting with your employees and find out your exact data entry needs. Do you need data entry on a one-time basis or for an on-going period of time? Does your data entry require specialized skill sets in a particular field? How fast do you want your data entry to be completed? Also keep in mind, the growth of your business and if you will need additional data entry services in the future. Clearly stating your requirements will enable you to narrow down your search on the best service provider.

2. Look at the cost: Outsourcing is a great way to reduce your overheads and minimize your operational costs. Keeping this in mind, search for a service provider who can offer your business with quality data entry services at an affordable price. Ask for a price quote from your list of potential service providers and then compare the price.

3. Check for quality and accuracy: It is important that the service provider you choose follows Quality Assurance processes, otherwise you may end up with data that is inaccurate. Find out if the service provider follows a Quality Assurance process where the data is checked for errors and then rectified. Ideally, there should be quality checking system at each step of the data entry process. By insisting on quality, you can be sure of accurate data. Continue reading

5 Tips on Working With A Web Designer To Redesign Your Website

Posted on July 27, 2014

Are planning on redesigning your business website? Will you be working with a web designer? If yes, then you must know that most web designers love to start out with a clean slate.  However, you must insist on incorporating crucial links, effective copy and high-ranking web pages into your new website.  Here are five tips that can make working with a web designer easy:

1. Do not make things worse

While analyzing your e-commerce website, some businesses can be very easily satisfied and become complacent, while others can interfere too much with things that are already working well. Avoid both these extremes during the resigning process. Ask your service provider to provide you with solid reasons, why your website needs a redesign. Check the facts or go through case studies to find out if a revamp can actually result in more sales.

2. Who will manage the redesign?

Without an effective project plan, a complete architectural restyling cannot be possible. The same is true of an ecommerce site redsign. The entire redesign project should be carefully handled, if you want a successful outcome. Ask your service provider who will be in-charge of handling the project. Lack of clarity in this, could mean that you are responsible. Insist on the hiring of an experienced project manager who will completely control the scope, schedule and budget of the project.

3. Recycle the best parts of your site

While redesigning, remember not to discard your old website. Do not allow your webs designers to get on with their own version of your website, while the important information in your old website is neglected. Use your old site as a basis for research and spend a few hours reviewing the analytics. If you are already running a successful online store, then your website should be doing something right. If you are still confused, talk to your customers and enquire what they like and dislike about your site. Continue reading

Why your Sales Professionals Should Not Be Setting Appointments?

Posted on June 14, 2014

Recent research has revealed that sales professionals are unable to perform well when they try to generate leads.  The changing business environment of today has intensified this problem, by making several traditional methods of generating sales leads obsolete. So, how does a business prosper in both appointment setting and lead generation? Is there a way out? Yes, the answer is outsourcing. Offshoring appointment setting is an effective solution that your company can use to generate more leads and out beat competitors.

With appointment setting out of your hand, you will find that your sales professionals can focus on sales and on the other core activities of your business. Not only will your company benefit from an increase in sales, but you can also enjoy other advantages like improved performance and an increase in profits.

Sales Professionals Vs Appointment Setters

Do you still feel that your sales professionals should handle appointment setting? Let’s analyze why trained appointment setters score more than sales professionals:

  • Service providers and professionals who exclusively specialize in appointment setting are much more successful at setting appointment with prospective customers, than sales people who are great at creating presentations, negotiating with customers and finally closing the deal
  • Research has revealed that most sales professionals are not comfortable in making cold calls and at times even avoid them. Statistics has proven that appointment setters are more productive and usually make an average of 35 calls per hour, with over 1.5 appointments set within the same time. Hence, outsourcing can only improve your sales and boost the morale of your sales professionals
  • It is a proven fact, that a sales company can maximize their sales force’s productivity by a whopping 100% by simply outsourcing appointment setting. With appointment setting out of the hands of your management, they will no longer have to design or review call benefits. Outsourcing can ease the job of managing your sales staff
  • Service providers who are dedicated to the purpose of appointment setting can successfully target more profitable leads, since they have experience in field of appointment setting. This gives them a better awareness about prospective customers for varied types of businesses. This way, an appointment setting firm can call leads who are interested, without wasting time
  • A specialized appointment setting company can provide you with valuable data that can help you improve your company as a whole. If you want to taste success and make a mark in the current competitive business environment, then appointment setting is very much recommended

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Invoice Processing Just Got Easier!

Posted on May 16, 2014

If you own a B2B or a B2C business, then you will know how essential invoice processing is. With errors or inaccuracies in your invoice amount, you could be putting your business at a risk, with a low score in customer satisfaction metrics.  Having said this, if invoice processing is not one of your areas of expertise, then it is difficult to accurately measures issues like the exact volume of invoices processed in a month or the number of hours taken to process the invoices. Only with accuracy in such issues, can you gain a high customer satisfaction score and put your company on the road to success.

The easiest and smartest way to expertly handle your invoices is to simply outsource invoice processing to India. Just think of the benefits. Not only can you save on your overhead cost, but you can save your company the trouble of investing in expensive invoice processing software and hiring skilled personnel to do the job. Outsourcing will give you access to a dedicated team of invoice processors with expertise in using the latest invoice processing software in the market. This way, you can take advantage of accurate invoices every month, minus any investments or effort.

The Outsourcing Process is Simple

  1. Your service provider in India receives your invoices and verifies the data to make sure that it is accurate
  2. An invoice processing software is used to efficiently capture all your invoices (Paper/ electronic)
  3. The software is then used to translate each invoice and classify the required information
  4. The data from the invoices is then directly imported into your accounts payable system, via FTP
  5. The invoice processing process is complete and you can be confident that there zero errors in your invoices

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