You have made a decision to start outsourcing in 2014, but before you do that, you want to know about the key factors that will make your outsourcing project a success. Read the following 5 P’s of outsourcing to gain a better understanding on how to and how not to manage an outsourced project:
1. People
The success of an outsourcing project heavily depends on the people in your offshore team. No matter how solid your process is or how well your requirements are defined, you will still need the right people doing the right things in your outsourced project. Make sure to co-develop a recruitment process along with your service provider, so that you can be equally involved when it comes to interviews and screening tests. This way, you will be able to build a strong and dedicated team that will bring in long term results for your company.
2. Process
Before you sign on the outsourcing contract, make sure that you have a common understanding on how you and the service provider will work together. To start off, you will need to devise and document a process, along with the people who will be involved from your end. Make sure to describe in detail about who is responsible for what part and how you will be making your requirements. Also mention about the project management tool that you will be using and how you will be using it. Remember to ask the service provider about how you will communicate (methods, meetings and systems) and about the steps involved from the inception of the project until the implementation.
