If your Law Firm or Legal Department has tried outsourcing legal services in the past, then you will know that establishing a working partnership with an LPO service provider is a process. Regular communication and good understanding are critical to a successful working partnership. Here are four critical success factors that can ensure that you enjoy a successful LPO outsourcing partnership with your service provider:
1. Identify your legal requirements: Discuss with your team and understand exactly what you need to outsource. Based on your requirements, you can finalize on a service provider who can match your expectations. For example, if your law firm wishes to reduce your legal spend, but does not know what exactly to outsource, you will first need to discuss about the various legal functions that are costing your firm the extra dollars. Once, you understand your pain points, you can come up with a perfect legal solution that exactly fits your needs.
2. Avoid scope creep: Every time you hire a legal service provider on a project, you will need to scope the project thoroughly. This will help your legal firm to avoid scope creep. A scope creep is when a client asks for a per-document rate without defining exactly what they mean by a “document”. Is it a master service agreement or a single piece of paper? By scoping thoroughly right from the first meeting and by working closely with the service provider, your legal firm can ensure that there are no surprises. Continue reading