Tag Archives: outsourcing healthcare services

Everything You Need to Know About Healthcare Call Centers

Everything You Need to Know About Healthcare Call Centers

Posted on June 3, 2021

Over 91% of all customer interactions happen over the telephone. But, nearly 89% of customers are dissatisfied with their experiences over the phone. When a patient makes calls to her doctor’s office, the last thing she wants to face is a busy receptionist on the other end. Or, worse, be stuck on hold. And being kept on hold during a call for a long time is one of the key reasons for patient dissatisfaction.

Enter Healthcare Call Centers

A healthcare call center is an infrastructural setup that helps a hospital to do away with all such hindrances to their patients’ well-being and satisfaction by responding quickly yet attentively to patients. This reduces the burden on the hospital’s administrative staff and helps enhance the overall experience for patients.

Why should a hospital consider outsourcing healthcare services?

What comes to mind when picturizing a healthcare industry? Perhaps doctors and nurses meandering around the hospital hallways, but there is a lot more to it than this. For example, the back-office personnel plays an important role in keeping the hospital up and running 24/7. In fact, they are critical to the hospital’s success. Since many healthcare firms don’t have enough resources to hire and retain relevant staff, many have chosen to outsource. Case in point – In 2023, the global healthcare outsourcing market is estimated to reach approximately $500 billion at an approximate 13% compounded annual growth. What does this mean? It states that there will be an ever-increasing need to reduce or nullify critical mistakes, bring down operating costs, and deliver better services – these three factors will drive market growth and healthcare call centers will be the agents behind these crucial drivers of healthcare growth.

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A Quick Guide on Healthcare BPO Services

A Quick Guide on Healthcare BPO Services

Posted on April 29, 2021

In this pandemic that is raging across the globe, healthcare workers are overburdened with thousands of patients to look after every day. There is a severe shortage of necessary equipment like PPE kits, masks, oxygen cylinders, hospital beds, and medical staff running back and forth to arrange them for patients in need. Currently, there are 138 million cases of coronavirus worldwide and coupled with the aging population, we have a significant health crisis on our hands. In the United States alone, there have been 565,000 deaths so far, and the numbers are only going up.

The situation is very grim, and this situation could get worse for the hospitals when there will be a mismatch of accounts or health insurance claims are denied. Patients are always the top priority for any medical institution, and secondary jobs like medical billing come later. When there is already a huge burden on staff, jobs like this could get extremely tough to maintain. In this situation, hospitals need to outsource their medical billing and transcription services to healthcare BPO providers.

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