Tag Archives: outsource

Five Causes of Outsourcing Failures

Five Causes of Outsourcing Failures

Posted on October 5, 2015

What causes an outsourcing project to fail? Lack of communication, high expectations, negative public opinion, poor quality and lack of communication are reasons why an outsourced project can fail.

With the growth of every company, comes the increasing need for assistance in variety of areas, such as, IT support, customer care or production. While some enterprises will choose to recruit new employees to handle the increase in the workload, other companies will choose to outsource the extra work to external service providers. Outsourcing is indeed an effective way to meet the increase in labor needs, while maintaining low costs.

However, outsourcing can sometimes result in failure, due to a several underlying risks.
What are these risks? And how can your enterprise conquer them? Here is a list of the some of the risks that cause an outsourced project to fail:

1.High expectations

Outsourcing is synonymous with increased profitability and reduced costs. In addition, service providers may overstate their competencies and the advantages of opting for their services, in order to win a contract. This can make a business overestimate the benefits that come with outsourcing. Having high expectations can make an enterprise outsource work that should best be managed by in-house employees.  Instead of keeping your expectations high even before you outsource, you can request for a free trial project. This will give you a clear picture of the abilities of the service provider.

2. Lack of Communication

If the service provider does not understand what they are supposed to accomplish in the project, the work will not be completed as per your expectations. For instance, if your business outsources the development of a product to a service provider in another location, there may be confusion over what the finished product is supposed to look like. To solve such problems, it is a good idea to maintain strong communication channels through phone, email or chat. Reviewing the work at regular intervals can help you point out errors and suggest modifications. Continue reading

Five Reasons Why Your Company Must Outsource to The Philippines

Posted on August 3, 2015

Heard about outsourcing to The Philippines, but have still not tried it out? Here are five reasons why outsourcing to The Philippines is great for your business.

If you thought that outsourcing is only for Fortune 500 companies, you need to think again. Today even small companies and start-ups can outsource. Though India stills holds the number one spot for outsourcing, The Philippines is not far behind. Yes, this country is fast becoming a popular option for outsourcing.

Here are some reasons why The Philippines has become a much sought after destination for offshoring:

1. Fluency with the English language and the American culture

The Filipinos are similar to the Indians when it comes to the English language and the American culture. They have a good grasp of both. This is one of the main reasons why the country has become a favorite outsourcing destination, as top American companies will have no problems in conversing with the Filipinos, as they speak fluent English. This means that your company will be facing few or no instances, where your instructions were not carried out because of translation issues.

2. A vast number of virtual assistants

If you own a small start-up or even if you are an individual who wishes to outsource, you can team up with a virtual assistant from The Philippines. Whether it for answering your emails, writing your web content or managing your bookkeeping, you can hire a virtual assistant from The Philippines for just about any business need.

3. Save more on cost

This is one of the best reasons why your company should choose The Philippines for outsourcing. Instead of paying $25 per hour for an in-house assistant, you will pay less than $5 per hour for a virtual assistant from The Philippines. You need not worry about the lack of quality because of the low cost, as the Filipinos are quality conscious and known for their error-free work. Continue reading

7 Steps to Selecting An Ideal Data Entry Service Provider

7 Steps to Selecting An Ideal Data Entry Service Provider

Posted on June 13, 2015

Looking for a data entry service provider from India? Find out how you can find an ideal data entry service provider by using these seven steps.

If you have thought about outsourcing data entry, then without doubt, India would have come to your mind. India is indeed the ideal outsourcing destination for data entry, with both large and small businesses benefitting from the country’s special skills. If your organization wants to utilize in-house resources for your core business, save on cost and channel more time into business growth, then outsourcing data entry is definitely for you.

Now that you have decided to outsource, the next step is to carefully select a data entry service provider. Avoid going by only the cost factor and make your decision on other factors as well. Here are some pointers on how to select the best data entry service provider in India and enjoy a high ROI:

Step 1: Clearly define your needs

It is very important that you identify and define your data entry requirements, which can be on a one-time or ongoing basis. For most businesses, data entry is an ongoing task, although the parameters of the data entry could change as a business grows and expands into new areas.

Step 2: Ask for a quote

If you are looking for low cost services that can reduce your overheads and minimize your operational costs, then you will need to find a service provider that offers quality services at a reasonable cost. Before you finalize on a service provider, you can request for a quote and then compare the quotes and find a service provider that best suits your needs.

Step 3: Look for quality

Finalize on a service provider who will offer you guarantee on the accuracy the data entry. Check if the service provider has an in-house quality assurance process that will catch data entry errors and correct them. For absolute accuracy, there should be quality checking process that is used at every step of the process.

Step 4: Tap into the skills of experts

It is critical that you choose a data entry provider who has skilled and experienced professionals who can carry out error-free data entry. Working with a team of experienced workers will not only ensure high quality work, but also keep your mind at rest, knowing that your data entry is being handled by experts. Make sure that you check if the service provider follows a stringent recruitment process, with adequate training. Continue reading

Is Disaster Recovery Outsourcing Right for your Organization?

Posted on March 14, 2015

Should your company invest on disaster recovery services? What are the factors you must consider? Read on to get your questions answered. 

Over the last couple of years, there has been an on-going battle between rising business demands for disaster recovery services and flat IT budget. What is the way out to get most out of your IT budget and address the gap in your IT capabilities at the same time? One option is to outsource disaster recovery services.

Building a disaster recovery center is an expensive proposition that would require significant investments in terms of storage, bandwidth, servicers and secondary data centers. Though recent technology developments like virtualization can reduce a certain amount of up-front cost, DR services are still expensive. However, outsourcing DR services can help your company to drastically lower its costs.

To determine if outsourcing disaster recovery is right for your company, ask yourself questions about your Recovery Point Objectives, the expected Recovery Time Objectives and your expected DR performance requirements. Asking yourself such questions will enable you to understand if you should invest on DR services.

3 factors to consider when outsourcing disaster recovery services

Before you step into outsourcing your DR requirements, use these three factors to evaluate if outsourcing DR is for you.

1. Analyze your Requirements: Before you outsource, you must understand your disaster recovery requirements from your company’s perspective. Without a proper understanding of your business needs, you may overspend or be dissatisfied.

2. Weigh your options: Asses all the possible outsourcing options and consider the capabilities of each service provider. You must remember that not all disaster recovery outsourcing is the same and that there are a wide array of solutions designed to address different needs.

3. Evaluate existing capabilities and the business environment: Understanding your existing skill sets or the lack of it and assessing your infrastructure and other facilities can play an important role in titling the scales in favour or against outsourcing. Continue reading

Why your Sales Professionals Should Not Be Setting Appointments?

Posted on June 14, 2014

Recent research has revealed that sales professionals are unable to perform well when they try to generate leads.  The changing business environment of today has intensified this problem, by making several traditional methods of generating sales leads obsolete. So, how does a business prosper in both appointment setting and lead generation? Is there a way out? Yes, the answer is outsourcing. Offshoring appointment setting is an effective solution that your company can use to generate more leads and out beat competitors.

With appointment setting out of your hand, you will find that your sales professionals can focus on sales and on the other core activities of your business. Not only will your company benefit from an increase in sales, but you can also enjoy other advantages like improved performance and an increase in profits.

Sales Professionals Vs Appointment Setters

Do you still feel that your sales professionals should handle appointment setting? Let’s analyze why trained appointment setters score more than sales professionals:

  • Service providers and professionals who exclusively specialize in appointment setting are much more successful at setting appointment with prospective customers, than sales people who are great at creating presentations, negotiating with customers and finally closing the deal
  • Research has revealed that most sales professionals are not comfortable in making cold calls and at times even avoid them. Statistics has proven that appointment setters are more productive and usually make an average of 35 calls per hour, with over 1.5 appointments set within the same time. Hence, outsourcing can only improve your sales and boost the morale of your sales professionals
  • It is a proven fact, that a sales company can maximize their sales force’s productivity by a whopping 100% by simply outsourcing appointment setting. With appointment setting out of the hands of your management, they will no longer have to design or review call benefits. Outsourcing can ease the job of managing your sales staff
  • Service providers who are dedicated to the purpose of appointment setting can successfully target more profitable leads, since they have experience in field of appointment setting. This gives them a better awareness about prospective customers for varied types of businesses. This way, an appointment setting firm can call leads who are interested, without wasting time
  • A specialized appointment setting company can provide you with valuable data that can help you improve your company as a whole. If you want to taste success and make a mark in the current competitive business environment, then appointment setting is very much recommended

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Invoice Processing Just Got Easier!

Posted on May 16, 2014

If you own a B2B or a B2C business, then you will know how essential invoice processing is. With errors or inaccuracies in your invoice amount, you could be putting your business at a risk, with a low score in customer satisfaction metrics.  Having said this, if invoice processing is not one of your areas of expertise, then it is difficult to accurately measures issues like the exact volume of invoices processed in a month or the number of hours taken to process the invoices. Only with accuracy in such issues, can you gain a high customer satisfaction score and put your company on the road to success.

The easiest and smartest way to expertly handle your invoices is to simply outsource invoice processing to India. Just think of the benefits. Not only can you save on your overhead cost, but you can save your company the trouble of investing in expensive invoice processing software and hiring skilled personnel to do the job. Outsourcing will give you access to a dedicated team of invoice processors with expertise in using the latest invoice processing software in the market. This way, you can take advantage of accurate invoices every month, minus any investments or effort.

The Outsourcing Process is Simple

  1. Your service provider in India receives your invoices and verifies the data to make sure that it is accurate
  2. An invoice processing software is used to efficiently capture all your invoices (Paper/ electronic)
  3. The software is then used to translate each invoice and classify the required information
  4. The data from the invoices is then directly imported into your accounts payable system, via FTP
  5. The invoice processing process is complete and you can be confident that there zero errors in your invoices

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The Pros and Cons of Outsourcing Medical Billing

Posted on May 9, 2014

If you are a doctor or a practice manager, then you would have definitely faced this question: To outsource or not? The question of whether a healthcare practice should outsource medical billing operations to India is a tough question to answer. The right answer to this question varies from practice to practice and is based on a several factors, such as, the size of the local labor market, the state of the practice’s finances and the age of the business to name a few.

Whether it is billing, clinical services or revenue cycle management, your cash flow depends on them and hence the decision on outsourcing should not be taken lightly. Before you think about outsourcing, you must carry out a thorough assessment of your staffing, costs and volume metrics. This will help you determine what is right for you.

Read on to find out the pros and cons of outsourcing medical billing services:

The Pros

  • Outsourcing is less expensive: If you are starting up a new healthcare clinic or if you are transitioning because of a staff member’s resignation, outsourcing is best financial decision that you can take. By outsourcing, you need not invest on hiring billing experts. You can also save on the cost of investing on expensive billing software, technology or infrastructure.
  • Benefit from transparency: Your medical billing service provider will provide you with regular performance reports, either automatically or upon your request. This way of working will provide you with unparalleled visibility into your medical billing operations without you having to manage or oversee any of your staffers.
  • Better consistency: By outsourcing, your service provider will be contractually obliged to carry out certain services for you, like appealing denials. You will also never have to worry about staffing, since it will be the job of your service provider to support your requirements all through the year.

Now, for the cons. Continue reading

The 5 P’s of Outsourcing – How to make your outsourcing project a success

Posted on January 10, 2014

You have made a decision to start outsourcing in 2014, but before you do that, you want to know about the key factors that will make your outsourcing project a success. Read the following 5 P’s of outsourcing to gain a better understanding on how to and how not to manage an outsourced project:

1. People

The success of an outsourcing project heavily depends on the people in your offshore team. No matter how solid your process is or how well your requirements are defined, you will still need the right people doing the right things in your outsourced project. Make sure to co-develop a recruitment process along with your service provider, so that you can be equally involved when it comes to interviews and screening tests. This way, you will be able to build a strong and dedicated team that will bring in long term results for your company.

2. Process

Before you sign on the outsourcing contract, make sure that you have a common understanding on how you and the service provider will work together. To start off, you will need to devise and document a process, along with the people who will be involved from your end. Make sure to describe in detail about who is responsible for what part and how you will be making your requirements. Also mention about the project management tool that you will be using and how you will be using it. Remember to ask the service provider about how you will communicate (methods, meetings and systems) and about the steps involved from the inception of the project until the implementation.

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What is Reverse Engineering & Why Outsource It?

Posted on September 14, 2013

Do you have a prototype in hand, but no blueprint to follow? Do you want to remake an old part that does not have a drawing? Or maybe you need define a product as per the ISO 9000 system? Whatever be your engineering dilemma, you can now address it with Reverse Engineering services. With the numerous amount of reverse engineering services and options available today, you can effortlessly define a product or create parametric engineering drawings.

So, now that you want to reverse engineer a part/product, you can either pay a hefty sum to a machine shop or consider outsourcing to an offshore service provider who has more experience and offers an affordable range of reverse engineering services. Outsourcing is a great option to consider when you encounter problems in your manufacturing process, if you want to make changes or if you do not have access to the original drawing of a component. Indian service providers like Flatworld Solutions use the very best in technology along with skilled resources to reverse engineer a whole range of mechanical components.

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How to Outsource in 6 Easy Steps

Posted on August 2, 2013

Outsourcing is one of the most effective business strategies that companies of today employ to stay competitive. Outsourcing not only helps to keep the cost down but also promises better efficiency, on-time deliveries, access to world-class technology and a marked increase in revenue.

Does your company want to leverage the benefits of outsourcing, but you have no clue on how to outsource? Put a full stop to your dilemma, with our quick guide on how to outsource in six easy steps.

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