Your company has recently released a new product or service and now your executives have to deal with an increased number of customer calls. Your customers want to know more details about your product, get support or place an order over the telephone. You have to now manage the increase in customer calls with your existing staff.
You are unable to provide 24/7 support and are wondering if you need to hire new resources and invest in expensive infrastructure. Meanwhile, your current overworked employees are asking you for increase in salary. Looking for a possible solution to all of the above problems? IVR or Interactive Voice Response can be the answer you are looking for.
