Artificial Intelligence or AI, is drastically changing all major industries and businesses all over the world. AI has a plethora of applications and is used widely in different forms. One such medium of AI application is chatbots. Chatbots, powered by AI, has become an important part of customer delivery channel. Well-programmed and developed chatbots offer a customer delivery experience, wherein customers are not able to make out if they are communicating with a human or a computer. AI has come a long way in terms of chatbots. We will now see how chatbots are delivering exceptional customer delivery experience:
- 24/7 Service
One of the major aspects of customer service is convenience. Chatbots offer customers time flexibility. They can be available at every odd hour to serve the customers. If not some complex solutions, basic support can be offered through chatbots. With the advancements of AI, some chatbots can detect human emotions such as confusion, joy, anger, or frustration. They then transfer the interaction to a person.