Outsource Customer Support to India & See an Increase in Sales!

Posted on April 20, 2009

If you want to see an increase your company’s profits, you must successfully market your products/ services. Secondly, you must provide both existing and potential customers with fast and efficient customer support. If customer support is not one of your core competencies, why not outsource your voice, chat and email support to an Indian call center provider.

Most global companies are choosing Indian call centers to handle their calls because of advantages such as low cost, 24×7 support and professional call center agents. The integrated call center services that Indian call centers provide can help you satisfy your customers and at the same time bring about a significant increase in your sales.

Which call center services can be outsourced to India?

You can outsource almost any customer support to India, as Indian call center companies provide an entire range of services that would cater to the unique needs of customers in voice, chat or email support.

With your voice, email and chat support outsourced to India, you can be assured that your customers’ valuable calls will be picked up on the very first ring. Your customers will be impressed and will remain loyal to your company.

Here are a few customer support services that you can outsource to India:

1. Inbound call center services

  • 800 Answering Services
  • Order Taking Services
  • Appointment Setting Services
  • Web Receptionist Services
  • Product Information Services
  • Phone Answering Services
  • Up-Selling and Cross-Selling Services
  • 24-Hr Helpdesk Services
  • Emergency and Direct Response Services
  • Claims Processing Services

2. Outbound call center services

  • Lead Generation Services
  • Market Intelligent Services
  • Direct Mail Follow Up Services
  • Database Selling Services
  • Appointment Selling Services

3. Telemarketing services

  • Inbound Telemarketing
  • Outbound Telemarketing
  • Customer Satisfaction Research Surveys
  • Business to Business Telemarketing
  • Business to Consumer Telemarketing
  • Debt Collection Services
  • Product Promotions

4. Technical helpdesk services

  • Network Technical Support
  • Product Support
  • Onsite Technical Support
  • Remote IT Infrastructure Management Services
  • Technical Application Support
  • Pre and Post-Sales Technical Support

5. CATI services

  • Consumer market research surveys with prospects
  • Customer lifecycle surveys

6. Disaster recovery services

7. Email support services

8. Chat support services

Why choose India for call center services?

  • High quality monitoring systems
  • 100% recording
  • Real time reporting
  • Fast turnaround time
  • Cost-effective pricing schemes
  • State-of-the art infrastructure and technology
  • Professional call center agents

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