Artificial Intelligence or AI, is drastically changing all major industries and businesses all over the world. AI has a plethora of applications and is used widely in different forms. One such medium of AI application is chatbots. Chatbots, powered by AI, has become an important part of customer delivery channel. Well-programmed and developed chatbots offer a customer delivery experience, wherein customers are not able to make out if they are communicating with a human or a computer. AI has come a long way in terms of chatbots. We will now see how chatbots are delivering exceptional customer delivery experience:
- 24/7 Service
One of the major aspects of customer service is convenience. Chatbots offer customers time flexibility. They can be available at every odd hour to serve the customers. If not some complex solutions, basic support can be offered through chatbots. With the advancements of AI, some chatbots can detect human emotions such as confusion, joy, anger, or frustration. They then transfer the interaction to a person.
- More Effective Than the Wait-music
The music-on-hold can be somewhat monotonous and hence bothersome for the customers. Offering basic support through chatbots, without the music is a far better concept. It is shown to increase the capacity of the service center by five times.
- Customizable Customer Experience
Chatbots collect customer data from basic support interactions. The agents can use this data to better be aware of their customers’ needs and hence customize their experience. This will help improve customer service and increase the efficiency of the agents.
- Chatbots Make Brand Relationships
Whether it’s a congratulatory email or a birthday wish, or a quick pop-up to see if the customer is enjoying the website, chatbots help in boosting brand loyalty. Well-developed chatbots can even provide an interaction, which has a human touch. Also, they have an advantage over humans in the sense that they cannot retaliate when dealing with a frustrated customer. Hence, keeping up with the company’s reputation.
Although there are some acceptance problems hindering the expansion of chatbots and AI, studies have shown that all customers want are quick solutions and answers to their questions. For the same, chatbots and AI can be particularly used. A vast chunk of the customer base is open to new technology, and the acceptance rate can be extended by better-programmed chatbots. As technology grows, we can see chatbots increasing in usage within a few years.
Choose Flatworld Solutions for Exceptional Customer Support Services
Flatworld Solutions has been a leading provider of customer support services and a plethora of other call center services to clients around the globe. Our team comprises some of the most talented and skilled call center experts who are trained to deliver the best customer service. We leverage the latest call center tools and technologies to deliver the best quality services within a quick time. If you have a call center service requirement, then feel free to get in touch with us.
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