As costs increase domestically, global companies have to consider outsourcing in order to remain competitive and offer quality services/products at a price that is affordable to their customers. With the current market scenario, it is becoming very common for global companies to outsource their call center operations to an Indian call center. But what are the reasons behind this trend? And why do companies prefer India for customer support over other outsourcing locations? Read on to find out the top five reasons why companies are choosing to outsource their call center operations to India:
Reason 1: Reduced overhead costs
As you already may be aware, overhead costs have the power to break a business entity. With prices on the rise, companies feel that using an Indian call center is the best way to reduce overhead cost and retain the high level of quality that their customers expect from them.
Reason 2: Increased profits
If you are the owner of a business, then you will know how important profits are to the growth of a company. Increasing your return on investments, retaining quality and achieving a high level of customer satisfaction at the same time is no longer impossible with outsourcing. When companies outsource their call center services to an Indian call center, they benefit from fewer overheads and increased profit levels.
Reason 3: Lesser managerial hassles
Many global companies are great service providers. Their entire focus is on delivering quality services or products, leaving them with no time to manage their call center operations. Moreover, it is also difficult to hire, train and manage an in-house team of call center executives. Outsourcing call center services to an Indian call center on the other hand is a good way for a company to get rid of managerial hassles.
Reason 4: Streamlined business operations
By outsourcing call center operations to an Indian call center, a company will be completely free to focus on innovation and business expansion. A company’s internal resources will also be free to concentrate on core business operations. All this will result in streamlined business operations that will translate into better productivity and higher profits.
Reason 5: Increased customer satisfaction
Since Indian call centers are great at customer support, they can quickly increase customer retention and improve customer loyalty to a company’s product or brand. Outsourcing customer support to an Indian call center is also the best way for a company to please their customers by addressing their queries on time.
Has your company thought about outsourcing call center services to India? If yes, what were the reasons behind your decision? Do leave us a comment in the box below. We would love to hear from you.