The emergence of the digital revolution has brought numerous changes to our world. Especially, it has changed the course of how we run a business. Enterprises have gone through major shifts and bygone are the days when the customer was the king. Nowadays, they rely on creatively putting information as content has become the king.
Massive increase has been registered in the generation and consumption of content and this has clearly made an impact on several industries. And transcription services industry is no exception. Initially, the service was limited to the process of transcribing spoken words into text. However, now it offers various options across the world for transcribing including interviews, meetings, court hearings, lectures, podcasts (audio/video), etc.
There are numerous transcription service providers in the market claiming to offer the best services. Hence, it becomes quite difficult to choose a provider that would suit perfectly for your task. However, there are some key aspects that might help you narrow down the list to one. Following are the key features that will help you find the best transcription service provider:
Artificial Intelligence or AI, is drastically changing all major industries and businesses all over the world. AI has a plethora of applications and is used widely in different forms. One such medium of AI application is chatbots. Chatbots, powered by AI, has become an important part of customer delivery channel. Well-programmed and developed chatbots offer a customer delivery experience, wherein customers are not able to make out if they are communicating with a human or a computer. AI has come a long way in terms of chatbots. We will now see how chatbots are delivering exceptional customer delivery experience:
- 24/7 Service
One of the major aspects of customer service is convenience. Chatbots offer customers time flexibility. They can be available at every odd hour to serve the customers. If not some complex solutions, basic support can be offered through chatbots. With the advancements of AI, some chatbots can detect human emotions such as confusion, joy, anger, or frustration. They then transfer the interaction to a person.
In the age of digitization, Artificial Intelligence has become almost synonymous to technology. Over the past few years, we have seen some tremendous technological advancement in the field of AI. We have seen AI take off in almost all the industries and sectors. One of the major industries that have seen a major application of AI is the transportation industry. Below we will see how AI has and will impact the transportation industry.
How AI will help the transportation industry?
The insurance industry thrives on data. There is a huge amount of data involved in the insurance sector. The insurance professionals collect a humongous amount of data from the customers, and further hand it over to the underwriting analysts. The underwriters further evaluate the risks involved with insuring the person, based on various actuarial data, claims data, and some other techniques. From there on a policy is formed and initiated. Doesn’t it all boil down to data?
The problem with the traditional methods that have been followed for a while is that the data is restricted to only one device, and the underwriters can’t communicate with agents and brokers easily. The agents also can’t share their data across multiple offices. Also, the analysis of data is more complicated. Which is why, insurance companies are adopting upgraded systems, to implement data analytics. Let’s look at how data analytics is transforming the insurance industry:
- Preventing and Reducing Fraud
Actionable Intelligence from data analytics can figure out the most likely fraudulent persons. It can be used to predict an insurance fraud before it actually happens. For example, monitoring data in real-time from various social media platforms can be used to know if a policyholder is engaging in fraud. Suppose a person files insurance protection for a problem, but on social media, he is seen enjoying somewhere else, clearly, things are suspicious.