Monthly Archives: May 2015

What Is Business Process as a Service (BPaaS)?

Posted on May 23, 2015

What is BPaaS? How is it used from the cloud? How did BPaaS begin? What are the features of a BPaaS service? Read this blog post to get answers to all these questions and more.

Business Process as a Services or BPaaS for short, refers to any type of vertical or horizontal business process that is delivered from a cloud services model. Since cloud services include Platform as a Service (PaaS), Software as a Service ( SaaS) and infrastructure as a Service (IaaS), they are dependent on related services.

BPaaS is the delivery of business process outsourcing services that have been sourced from the cloud and then constructed for multitenancy. BPaaS services are often automated and have pricing models that either consumption or subscription based. Since this is a cloud service, it is usually accessed through an internet-based technology.

The beginnings of BPaaS

Over the past few decades, enterprises have been automating various business processes. Earlier on, a company was forced to automate a business process either programmatically or manually. For instance, if a business wanted to build a management system for orders, which looked up a credit check, before the issuing of a transaction, the business would have to build this request into a program.

However, with the coming of cloud computing, this approach began to change. Companies started to look towards a service-oriented approach to services, rather than use a packaged application that uses data, business logic and processes.  BPaaS has now made it possible to choose a process application that is not tied to a single application.

The difference between traditional packages and BPaaS

When it comes to comparing traditional packaged applications with BPaaS, the difference lies in the fact that BPaaS is service-oriented. This provides BPaaS with well-defined interfaces and also makes it a standardized service which can be used by many different enterprises.  Because a BPaaS is more optimized to consistently deliver a service, you can leverage better standardization and automation. Continue reading

Top 3 Advantages of Outsourcing General Ledger Reconciliation Services

Posted on May 16, 2015

Read this blog post to find out why outsourcing general ledger reconciliation services can be advantageous for your business.

Have you considered outsourcing General Ledger Reconciliation Services? This is one of the most important accounting services that any business has to deal with and it very important that this business function is carried out in an accurate and timely fashion.  Outsourcing can help you achieve this, while enabling to reduce cost and increase quality.

General ledger reconciliation refers to the process of maintaining the final entries of the debits and credits of the accounts of an organization. Terms like liabilities, fixed assets, revenues, expenses, losses and gains form a part of general ledger reconciliation. These items have to be accurately categorized either in the form of debit or credit transactions, according to the transacting amount. The accuracy of general ledger reconciliation is critical to any business and requires the skills of accounting experts.

Outsourcing general ledger services can bring your business many benefits, the top-most being better quality, on-time services and low-cost services.

Advantage # 1: Cost-effective services minus investments

When you outsource general ledger reconciliation services, you can save on operating costs, without having to make any investments on software, resources, infrastructure or technology. Since the outsourcing service provider will be using their own team of skilled accountants, you need not worry about the cost of hiring and training an accounting team.  The financial service provider will also be using the very latest in accounting software and technology, thereby saving you heavy infrastructural costs. Continue reading

How to Avoid Call Center Disasters Even Before they Happen

How to Avoid Call Center Disasters Even Before they Happen

Posted on May 10, 2015

Read these three tips and prevent call center disasters even before they happen.

When we have questions that need answers or require tech support, contacting customer support over the phone is one of the most infuriating experiences that a customer has to face. However, if you are a business owner, it is your job to ensure that your customers have the exact opposite experience.

So, what infuriates a customer? Most customers are infuriated by speaking with an incompetent or rude call center agent. Customers also get dissatisfied when they are unable to reach a live person, when getting disconnected, when having to explain their issues more than one time or when being put on hold for a long amount of time.

When you outsource call center services or if you run call center operations in-house, there are a few steps that you can take to make sure that your valuable customers receive the best possible customer support.

Here are three tips on how to adequately prepare for customer service disasters even before they happen.

1. Start with your call center agents

Delivering good customer services start with engaging the best call center agents and providing proper training. According to recent studies, over 93% of customers will forgive a company that is unable to help them, if the representative is friendly, respectful, patient, knowledgeable or sympathetic.

Your business should equip your agents with the right information and tools. You would also need to provide agents with customer data and readily available scripts even before they start taking customer calls.

Your company should also have a greater knowledge of how your agents are performing, in order to determine their weaknesses and strengths. Understanding the capabilities of your agents over time can be used to match customers with the right call center agents. This will deliver better results. Continue reading

Transform your Data Through Data Cleansing

Transform your Data Through Data Cleansing

Posted on May 2, 2015

Did you know that inaccurate data will limit your marketing effectiveness and even damage your business reputations? Now you make your data give you results through data cleansing.

Data cleansing or data scrubbing refers to the process of correcting or removing data from a database or mailing files that have incorrect, obsolete, inaccurate or incomplete data. Data can be very easily incorrectly keyed and can also go out-of-date very quickly. If you wish to keep your data clean and up-to-date, you will need to maintain both quality and integrity in your database. The best way to do this is through data cleansing.

Data cleansing is the most cost-effective way of making sure that your existing records are accurate.  Good quality data will empower you to analyse your customer base, make informed business decisions and improve your performance. Using data cleansing is a great way to make sure that your database is consistent, free of errors and follows a standard.

Top 3 reasons for using data cleansing

  • Access a database that has 100% accurate and consistent records. For instance, an accurate address will improve your response rate and will result in increased revenue.
  • Drastically reduce the amount of mail that is returned, delayed or undelivered
  • Since data cleansing is an electronic process, it is can save you both time and money, when compared to manual data cleansing

Continue reading