Monthly Archives: February 2015

Get All your Outsourcing Facts Right!

Posted on February 22, 2015

In the recent months, outsourcing has often been featured in the news for good and bad. Over the last decade, almost every type of business has heard a lot about outsourcing. But did you know that outsourcing is a not a new concept? Outsourcing was in fact, started in the 1970s! Now, if you find this interesting, you are sure to love our latest presentation on “Outsourcing Facts” you never knew about.

At Flatworld Solutions, we have been providing cutting-edge outsourcing solutions to companies across the globe. Whether it is customer support, data entry, software development or engineering services, we are a one-stop destination for any service that your business might require. Being a top outsourcing service provider, we decided to enrich the knowledge of our readers with some of the unknown facts on outsourcing and India.

It’s time you get all your outsourcing facts right and become a pro on outsourcing. Please click here to find out interesting answers to puzzling questions like: Continue reading →

4 Tips to Get your Brand Famous on Social Media

Posted on February 15, 2015

If your business is not active on social media, then you may be missing out on a huge amount of business. Here are four tips to help you promote your brand on social media.

With more and more people spending a significant amount of time on social networking sites, this type of media has become a vital aspect of online marketing. No matter the type of business of own, whether a small start-up or a multi-million dollar company, it is extremely important to leverage the power of social media, in order to increase your company’s brand visibility and business.

Are you not sure about where to start with your social media efforts? Do not worry, use our list of the top four ways by which social media can be effectively used to build up your brand.

1. Extend your social reach by using every available site

It is very important to create a profile for your company on every leading social media website like Facebook, LinkedIn, Twitter and Google+. You can even venture into sites like Slideshare and Pinterest to increase your social reach. You must remember that the more company profiles that you maintain, the more customers you can reach on a regular basis.

2. Always be active

It is not enough to only create company profiles. The next important thing is to avoid neglecting your social media profiles, as your customers will think that your brand does not have anything new to share. You will have to update all your profiles on a daily basis. Though this is tedious, the consequences of not being active are much worse. You can use a tool like HootSuite to effectively plan out your social media activity weeks or even months in advance. Continue reading →

How to Optimize your IVR System?

Posted on February 7, 2015

Most companies choose IVR (Interactive Voice Response) systems, when it comes to improving their customer support services. But how can you improve the potential of this handy call routing tool? Here are three simple ways to optimize your IVR system and maximize its uses.

If your business receives a large volume of calls, you may be using an IVR system. With an interactive voice response system, comes many benefits, such as, a seamless routing of calls to the right department, improved efficiency and an increase in customer satisfaction. Here are three tips for optimizing your IVR system.

1. Analyze your current structure

Your customers may find it difficult to interact with your IVR system, due to several reasons. For example, a complicated menu option can make it time consuming and challenging for your callers to get in touch with the right department. This could lead to several unhappy customers and could even increase your company’s call abandonment rates.

To prevent this from happening, it is important to test out your IVR system and check its routing procedures and menus. This will help you to find out the areas that need improvement. Ensure that your instructions are clear and brief, so that your callers can be immediately directed to the concerned call center executive, without a time delay.

2. Improve the IVR script

The right choice of words, along with the right tone can work miracles in your business’s customer service solutions. By making sure that your instructions are easy to decipher and simple to understand, you can establish a better connection with your callers. With an improved IVR script, it will drastically reduce the time they would be required to stay on line and wait for a live call center executive. Continue reading →