Monthly Archives: September 2014

Data Conversion Services

Why Your Company Needs Data Conversion Services?

Posted on September 27, 2014

Without quick access to the right data, your business cannot compete with other companies. Right from customer contact information to financial statements and industry trends to competitor analysis, data is what ensures that you have the required information to operate efficiently on a day-to-day basis.

However, data does not always come in an easily accessible form. It usually comes in chunks and bits, which have a variety of file formats. Such disorganized and chaotic data is not only hard to access, but also hard to use.  With data conversion services, you can change all of this. Here are four reasons why your company needs document conversion services.

1. Get organized data

Without organization, your company can find itself in chaos. The same is true of data. Today more and more businesses have to deal with unorganized and disordered data, which requires an immense amount of time to organize, sort and sift through. Only if your data is organized, can it be sent to those you need to access and use it. By outsourcing data conversion services, your important data can be extracted from any file format, no matter the state of disorganization and converted into an easy-to-use format.

2. Convert data into HTML

Today, the HTML format is one of the most commonly used formats across industries. However, your data would come in a variety of formats like PDF files, PowerPoint slides, Flash files or hardcopy documents. Converting data into HTML is difficult job, not to mention the time and effort that your staff will have to put in. This task can also shift your focus away from your core business activities. This is where data conversion comes into the picture. A service provider can accurately transform your data into the HTML format, regardless of the original format. With your data in HTML, you can not only easily access it the online world, but also easily disperse it to the resources who require the information.

3. Back up your data

If your data is not adequately backed up, then it can be lost. Not only can hackers and viruses compromise on your network, but even natural disasters like floods, earthquakes or fires can destroy your hardcopy files. With data conversion services, you can permanently back up your data in a secure and easily accessible online location. You will not only be preventing data loss, but you can also eliminate duplicate/erroneous information and leverage the benefits of file digitization, all in a format that is easily accessible for your employees. Continue reading

5 Customer Support Trends That Your Company Needs to Implement

5 Customer Support Trends That Your Company Needs to Implement

Posted on September 20, 2014

Experts predict that call center outsourcing services will continue at a fast pace in 2014. However, customer demands will change, thereby forcing call centers to come up with new service delivery mechanisms. With communication channels improving and expanding, phone calls and emails will no longer be the only means used to help customers. Customers of today want to engage with companies via social media and messaging apps.

It’s time your company started reaching out to customers in the way that they prefer and keep up with the latest call center trends. Otherwise you would not only run the risk of missing your boat, but you may also lose out on valuable customers.

The following five trends in customer support deserve your immediate attention:

1. IVR with voice analytics

Over the last few decades, call centers have be effectively using IVR (intelligent voice response) systems to accurately route calls to the right help desk, where they can help themselves through automated instructions or reach out to an agent. Now with the coming of voice analytics, the interest of the caller can be gauged and then connected to the right department. Voice analytics also has the ability to ascertain the mood of the caller. An irritated customer can now be quickly routed to an experienced executive who can address the problem.

2. Intelligent call backs

This is an emerging call center trend that is gaining vast popularity. For example, you are a regular shopper at a specific store and you only buy certain types of products. However, you ignore the perfume section. Back-end analytics will reveal this and the store will send out a customized offer via email/phone with a special discount on perfumes. You may end up buying the product or at least you will be aware of their perfumes. Another tactic that stores use is to put out a discount on the things that you have put into your wishlist. Call centers of today are investing in such high-end analytics to help out their customers.

3. Video chats

Video chats will make a bid difference to technically-challenged customers, who require full services. Video chats are also of great help, when you buy a DIY product, but need assistance in putting it together. However, this facility will cost more and would require extensive bandwidth and other infrastructure requirements. At the same time, video chats can help you save a considerable sum of travel time and money for your engineers. Continue reading

5 Mortgage Underwriting Services That Every Mortgage Company Needs

Posted on September 7, 2014

Mortgage underwriting is usually the final step in the mortgage process, wherein the creditworthiness of the customer who has applied for a mortgage loan is determined. Although there is automated software to check various factors, an underwriter still has to analyze various details to evaluate the repayment capability of an applicant.

However, even with the use of software, complete transparency cannot be achieved in the loan review process, thereby increasing the risk value to lending companies. Outsourcing mortgage underwriting to a professional service provider can help you quicken the process of mortgage processing, through accurate assessments of loan applications and analysis of loan prices. Other benefits include an increase in your accuracy level and a reduction in rising overhead costs.

Here are five mortgage underwriting service that your mortgage company can benefit from:

1. Meticulous loan approval checks

Generally, loan application will require many conditions, which have to be met before the final approval is issued. The conditions could include things like the income statements, credit scores, purchase agreements or supporting documents that are needed to support the loan applicant’s case. A mortgage service provider will make sure that nothing is left unchecked and that all the conditions to clear the loan are met.

2. Zero errors with automated software

Need help with your underwriting software? Now instead of pondering over how to use a software, you can simply outsource underwriting automation software. Your service provider will run mortgage loan applications and evaluate if they will be denied or accepted. You can also get to know which areas of a loan need your attention. With the use of automated software, you can always be sure that your data is 100% accurate.

3. Check and review falsified frauds

Being in the mortgage business, you will already be aware about the stringent measures that banks have taken in order to deter fraudulent loan applications. Such rules may sometimes reject genuine loan applications, which may have occurred due to an omission of certain information or incorrect data submission. Through the use of fraud review services, you can check for fraudulent factors in a loan application, such as, multiple cash transactions, large withdrawals/deposits or conflicting addresses to name a few. Continue reading