RECENT ARTICLES

Go Global with Foreign Language Translation Services

Posted on May 17, 2013 by vinita

To see success in your business, you should be able to effectively reach out to potential customers across the world. For example, if you are the owner of an e-commerce site that sells consumer products, you could list your items in languages other than your native language.

This way, you can successfully reach out to prospective customers in the global market place. According to recent research, consumers are 70% more likely to buy from an online store if they see the products described in their own language.  Investing in quality foreign language translation services is the best way to attract international buyers in new markets.

Outsourcing has more benefits than in-house translation

If you are currently using an in-house team of translators to translate your content, you might be suffering with errors and losing time in the bargain. Outsourcing foreign language translation on the other hand can help you free your resources for more important internal work. It can also help you save on time and effort, not to mention cost as well.

Expert translation companies like Flatworld Solutions can offer you with a dedicated team of translators, who will work round-the-clock to provide you with translation services in any language of your choice. Be it French, German, Spanish or Chinese, you can avail quick and accurate translation services at an affordable cost.

From translating product descriptions to localizing your company content, almost any type of translation service can be outsourced to India.  Here are five reasons why your company should consider outsourcing translation:

  • Increase your customer base
  • Enter and expand your business into new markets across the world
  • Get rid of awkward machine translations
  • Maximize your company’s visibility and brand on the internet
  • Focus on core business activities, without wasting time on translation

Be assured of error-free translation

When you outsource foreign language services to a service provider like Flatworld Solutions, you can choose one of the following processes:

  • Text to text translation process: In the text to text process, the English text is translated into German, French or Spanish. The translated text is again translated into English to ensure 100% accuracy in the translated content.
  • Voice to text process: In this process, the English voice file is first converted into a text file. The English text is then translated into German, French or Spanish text. The translated German, French or Spanish text is then translated back into English to ensure that the translation is accurate.

With such processes, you can be sure of zero errors in your translated content.

Don’t delay your success any more. Invest in foreign language translation services right away and watch your business grow to new heights.

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Have you given Media Monitoring a Thought?

Posted on May 10, 2013 by vinita

Have you stopped at just advertising and marketing your services/products? If not, then its time your business started investing on media monitoring. Contrary to popular belief, media exposure is not the end, but the beginning. Media monitoring is a must, if you want to know how your products/services will fare in the international market.

With media monitoring, you can keep a close watch over your media exposure efforts and the money that you have invested. You can also avail an in-depth analysis of the quality of your media exposure.

Why outsource media research?

Media research is the examination of product placements, audio/video releases, public affairs, infomercials, news, sponsorships, sports, billboards, use of copyrighted audio/video etc. However, keeping a track of such diverse media channels requires expert analytical skills, tracking tools and contacts in the media. Conducting media research in-house can be very time-consuming and expensive. It could also shift your focus from your core business activities.

This is where outsourcing comes in. By outsourcing media research to India, you can save on time and cost, while benefitting from expert media research services. Experienced service providers like Flatworld Solutions have the right tools, technology and professionals to help you keep a close watch on how the media is portraying your company.

What media research services can be outsourced?

1. Print publications: Media monitoring and tracking of any type of print publication (newspapers and magazines) across the world, be it financial, mainline or vernacular. Through the constant monitoring of advertisements, press releases, tenders, articles or editorials, you can be aware of how the media is showcasing your business.

2. TV news channels: Want to know how your company is portrayed on TV? By observing the latest business news, reports, interviews, tickers or stock analysis, you can find out how your company is portrayed on both regional and mainline TV news channels.

3. Websites and portals: The internet is fast becoming a strong media contender, so if you are not observing news on the net, then you are definitely missing out on something. With online media monitoring, you can get to know the latest from various news and opinion based sites and financial/business portals.

4. Blog monitoring: Over the years, several blogs have propped up and become influential. Though blog monitoring is tough, it is also rewarding, if done in the right manner. With expert blog monitoring services, you can find out what millions of blogs are saying about your company. Companies like Flatworld Solutions use automated blog monitoring tools to make sure that no blog posting is missed out.

4 reasons why India is great for media monitoring

  1. Indian graduates are proficient in English and can comfortably comprehend the different accents and dialects of the English language
  2. Outsourcing media monitoring to India can help you save on the cost of buying expensive media monitoring tools, technology or infrastructure
  3. You can completely focus on your business, while getting access to quality services at an affordable cost
  4. With the 12 hour time zone difference between India and the west, you can get all your media requirements met within a fast turnaround time

Outsource media monitoring services to India today and give your business a competitive edge.

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Call Center Outsourcing is the New Buzzword for Success

Posted on May 3, 2013 by vinita

In today’s competitive environment, your company cannot afford to overlook the importance of customer support.  If you don’t invest in customer support, you may lose favour with your customers, lag behind your competitors or even suffer from a survival crisis.

To address this problem, your company can set up an in-house call center or choose to outsource customer support. While large businesses go in for their own call centers, a majority of mid-size companies prefer outsourcing as it gives access to skilled manpower, technical know-how and infrastructure, without any investments.

Here are five ways in which call center outsourcing can bring your business success:

1. Provide your customers with 24/7 support, across different time zones

In today’s global business environment, companies have to provide 24 hour customer support to their customers spread across diverse time zones. Most outsourced call centers work by a 24/7/365 operating model, which ascertains that your valuable customers get the right assistance as and when they need it from anywhere in the world. This kind of customer support can surely win your consumers and help you retain them in the future.

2. Save on the cost of setting-up an in-house call center

If your company sets up an in-house call center, you would have to incur heavy investments in terms of infrastructure and technology. You would also have to go through the time-consuming process of hiring and training competent call center agents. This can divert you from the core operations of your company. Outsourcing, on the other hand can relive your company from the headache of managing all the elements required for running a successful in-house call center.

3. Tap into customer support expertise

Even if you were to set up and maintain an in-house call center, you still may not be able to excel in customer support, as you would also have to handle the pressures of your core business. Outsourcing customer support to a specialized call center service provider will give you access to expertise as such call centers are devoted to customer support. Outsourced call centers treat customer support as their primary task and focus all their energy, time and effort into delivering quality services. Without outsourcing, it would be impossible for your company to achieve such a level of expertise.

4. Focus on your core business activities

If you are to maximize your ROI, increase your business growth and focus on core business activities, then you must rely on external experts to handle your non-core operations. Customer support is one such service that can be easily outsourced. You can also benefit from the quality and expertise of a professional call center service provider.

5. Take advantage of specialized call center services

Today, call center services have gone beyond making or receiving calls and has branched out to lead generation, CATI services and chat support amongst others. Only outsourcing can give you access to a whole range of specialized call center services that can contribute to the success of your business.

Call centers are indeed the new buzzwords for success. You can be sure that specialized call centers and their services are here to stay and help businesses succeed.

Thinking about outsourcing customer support? We, at Flatworld Solutions will be happy to help you and provide you with a custom-fit call center solution that addresses your requirements and brings your company success.

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Have Important Data Stored on Stacks of Image Files? Try Outsourcing

Posted on April 26, 2013 by vinita

For most businesses, image data entry is essential, though the process of extracting data from images is cumbersome and time consuming. Does your company have an immeasurable amount of hard copy images that need to be processed? Or maybe, you don’t have access to experienced image data entry professionals.

The solution to such problems is outsourcing your image data entry work to a specialized data entry partner, who has skilled data entry experts and established processes. Partnering with an image data entry provider from India can enable your company to achieve high quality results within a fast turnaround time.

6 benefits you can enjoy by outsourcing image data entry

  • By outsourcing, you need not invest on expensive data entry technology or software upgrades
  • Experienced data entry service providers like Flatworld Solutions follow stringent image data entry processes that guarantees 99.9% accuracy in image data entry
  • Outsourcing frees you up from the pressures of hiring and training an in-house team of data entry professionals
  • Since India has a 12 hour time zone difference with the US, you can get all your images files entered within a short time span of 12 to 24 hours
  • Outsourcing image data entry to India is not just convenient but also very economical, as outsourcing can bring in a 40% reduction on your current operational cost
  • With image data entry out of your hands, you and your employees will finally be able to channel all your time, money and effort into the core activities of your business

India offers a comprehensive range of image data entry services

Indian data entry service providers like Flatworld Solutions, understand that one data entry solution cannot fit all. Keeping this in minds, Indian data entry companies offer a wide array of image data entry services to meet the varied requirements of customers. Some of the image data entry services offered in India includes:

  • Image indexing
  • Image capturing
  • Image sorting
  • Image cropping
  • Image keying
  • Image capturing
  • Image editing and merging
  • Image data entry from catalogs
  • Image data entry from scanned images
  • Image data entry into databases ( of your choice) or spreadsheets
  • Image conversion
  • Image storage

Outsourcing image data entry is simple & secure

You will find that outsourcing image data entry to India is extremely simple. The process of data entry begins with the customer uploading image files to a secure FTP site. The data entry service provider from India will access these files and enter the data onto specialized software. Expert data entry operators will then identify and correct discrepancies and mismatches, if any. Next, a stringent quality check is performed to ensure an accuracy level of 99.9%. Finally, the output of the data is organized according to the client’s specifications and sent to the customer.

Why not outsource image data entry to India right away and leverage the advantages of outsourcing?

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In-house Vs Outsourced Medical Transcription: Which is more Advantageous?

Posted on April 19, 2013 by vinita

Is your hospital or clinic making an important business decision on medical transcription?  Are you not sure if you should outsource medical transcription or continue to do it in-house? If your answer is a yes, then read on to find out why outsourcing medical transcription is more advantageous.

Recent research surveys have proven that outsourcing medical transcription to India can help you minimize your current operating cost by a whopping 40%. Though low labor cost is one of the primary advantages of outsourcing, there are other benefits as well.

Outsourcing can save your hospital/clinic from investing on expensive office space or time-consuming training practices. With a professional team of medical transcriptionists working on your transcripts, you can be assured of a high quality output within a fast turnaround time.

Get access to the skills of transcription experts

At times, it becomes difficult for in-house medical transcriptionists to deal with different dictation styles and the different types of transcription software that each physician uses. This results in a lack of productivity. On the other hand, outsourcing can give you access to trained medical transcriptionists who have a vast experience in varied accents, dictation styles and the latest medical transcription software. Medical transcription experts can also quickly spot and rectify dictation errors.

Avail 24/7 medical transcription services, even on holidays

One of the problems of an in-house medical transcription team is that you will not have access to transcription services when your transcriptionists go on vacation or unscheduled leave. You will have to find temporary replacement or do without transcription. However, this is not the case when you outsource medical transcription.

Since your medical transcription service provider will have transcribers at their disposal for 7 days a week on a 24 hour basis, you will always have access to medical transcription services, even on holidays or weekends. You will also not have to worry about temporary replacement, as your service provider will already have a backup of trained medical transcribers.

Stay updated about the latest development in the medical transcription field

If you have a team of in-house medical transcriptionists, you will have to keep them updated about the latest HIPAA policies. You will also have to provide your medical transcriptionists with extra time for attending seminars and training programs on transcription. With medical transcription outsourcing, you need not encounter such problems, as your service provider keep their medical transcribers updated with changing HIPAA policies and other developments in the field of medical transcription.

Outsource medical transcription today and give your hospital/clinic the advantage it deserves.

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Why Outsource IT support?

Posted on April 12, 2013 by vinita

Is your business facing constant IT support headaches? Efficient IT support is needed by every type of business and if not handled correctly, can result in network and system downtime. Other negative impacts of bad IT support could be financial loss, decreased productivity and missed business deadlines. The answer out of such problems is outsourcing.

By outsourcing, you can avail an IT support solution that perfectly fits your business, be it large, medium or small. Moreover, professional IT support services from India can give you the flexibility to continue with your business, even during an IT crisis.

If you are still not convinced about outsourcing IT support, then read further. Here are seven reasons why every business should outsource remote IT support:

1. Outsourcing IT support is cost-effective

Outsourcing IT support to India is much more affordable than employing in-house IT resources, because you would also need to provide training and other company benefits. Outsourcing ensures that you only pay for the services that you need.

2. Outsourcing gives you access to great expertise

If your business were to hire IT staff with great expertise, it might prove to be quite costly, because of the large sums of money that you would have to pay them. On the other hand, outsourcing is a great way to avail the services of experts at a low cost.

3. Outsourcing enables you to keep up with the latest in technology

Through the outsourcing services of an IT provider, your company will be aware of the latest products, software upgrades or new tools that could be useful for your company. Your service provider will also be regularly monitoring the market and assessing new innovations that could be implemented for you. This way, outsourcing can give you an advantage over your rivals.

4. Outsourcing gives you access to additional services

An experienced provider of IT support services is likely to offer your business with additional services that could improve your systems and help you save money.

5. Outsourcing helps you focus on your business

With IT services out of your hands, you need not worry about handling any IT problem or maintaining your systems. With the service provider taking care of your IT worries, you will be free to concentrate on core business activities.

6. Outsourcing helps prevent IT problems

Outsourcing can help you eliminate downtime and fix problems even before they occur. This is possible because your IT service provider will be proactively monitoring your systems on a 24/7 basis and also identifying problems as and when they occur.

7. Outsourcing helps you reduce downtime

With a reliable IT service provider monitoring your systems on a 24/7 basis, possible threats can be detected, addressed and solved before things get worse. This way downtime can be reduced to a great extent.

Outsourcing IT support also has other benefits such as, better risk management and improved efficiency.

Which do you think is the greatest benefit of outsourcing IT services? Is it reduced downtime, low cost or access to expertise? Share your views in the comments box below. We would love to hear from you.

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Transform your Business Material with Desktop Publishing Services (DTP)

Posted on April 5, 2013 by vinita

Does your business need help with organizing your documents, pages or images into a standardized format prior to publication? If your answer is a “yes”, then what you need is professional Desktop Publishing Services (DTP) from India.

Desktop publishing cannot be done by just about anyone and requires experienced professionals with expertise in using DTP software like Adobe FrameMaker, Adobe PageMaker, Corel VENTURA, QuarkXPress and Adobe InDesign amongst others. With the use of such software, a skilled DTP professional can organize your material in such a way that it has an easy-to-use layout and an aesthetic appeal.

By outsourcing to India, you can get access to end-to-end desktop publishing services, which will include everything from the page layout to the design and the typesetting.

Get professional DTP services for any type of business material

Only India offers desktop publishing services for almost any kind of business material such as:

  • Brochures
  • Flyers
  • Business cards
  • Newsletters
  • Journals
  • Catalogs
  • Technical and user manuals
  • Letterheads
  • Business reports
  • Books
  • Publications
  • Magazines

Outsourcing DTP to India is simple and easy

Getting your DTP work completed by a service provider in India is simple and easy. Here is how it happens:

  1. You upload your files on the service provider’s secure FTP
  2. A DTP supervisor will download your files and thoroughly check for all the necessary inputs
  3. Your files will be assigned to a qualified and trained DTP professional
  4. After the completion of the DTP work, the DTP supervisor will conduct a thorough quality check
  5. The DTP files will be transferred onto a PDF and sent to you for approval
  6. If you require any changes, you can mention them and your service provider will get it incorporated
  7. The approved PDF files will be uploaded to a secure FTP
  8. You can download your completed DTP files from the secure FTP

7 Advantages of outsourcing desktop publishing services

As opposed to in-house desktop publishing, outsourcing DTP services offers a host of benefits such as:

  1. Get a customized DTP solution as per your business requirements
  2. Save on the cost of investing on expensive DTP software and technology
  3. Do away with the headache of hiring, training and managing an in-house DTP professional
  4. Get your work completed much ahead of schedule, as Indian DTP service providers like Flatworld Solutions can provide you with accurate DTP services within a quick turnaround time of 6,12 or 24 hours
  5. Outsourcing desktop publishing services is extremely cost-effective as you can save over 30-40% on overhead costs
  6. You can be assured of high quality, as Indian DTP service providers only use licensed software and strictly abide by Quality Control processes
  7. Outsourcing can give you access to the skills of experienced and trained DTP professionals who are skilled in Quark Xpress, Adobe Indesign and other DTP software

Now that you know why it is more profitable to outsource desktop publishing services, why not outsource right away and see the transformation in your business material?

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Top 10 Benefits of Outsourcing Bookkeeping

Posted on March 28, 2013 by vinita

Did you know that nearly 40% of all large businesses in the US and Europe now prefer to outsource bookkeeping? Outsourcing bookkeeping has not just become a trend, but is also a smart and cost-saving alternative to in-house bookkeeping. If your business has an average of 30-60 transactions every month, then outsourcing bookkeeping can help you reduce cost and minimize effort. If you haven’t been already outsourcing bookkeeping, here are ten good reasons why you ought to:

1. Lower costs

When you outsource bookkeeping to India, you can definitely expect to see a reduction of 20% to 40% in your operating cost. This is because of India’s low labor costs. A qualified accountant from India would cost much less than an in-house bookkeeping professional. Apart from helping you save tens of thousands of dollars, outsourcing is also an ideal way to get better financial advice and reporting from experts who have experience in the field of bookkeeping.

2. Lesser management headaches

Outsourcing bookkeeping will free you from the burden of managing in-house bookkeepers. The constant demands of an in-house team like training, hiring, directing or firing can take a toll on you and leave you with no time for revenue-generating tasks. Since your service provider will be handling the responsibility of hiring, training or replacing bookkeepers, you will be free to reinvest your precious time and effort into building up your business.

3. No hardware /software worries

As the popular saying goes, the things that you own end up owning you. With in-house bookkeeping, you have to keep a track of computers, software licences etc. Apart from the cost, you would also have to constantly troubleshoot your systems or update software. Outsourcing bookkeeping to India eliminates the need to invest on infrastructure or software.

4. Increase in-house efficiency

Outsourcing bookkeeping can give you and your team the spare time and extra energy that you so badly need. With the burden of bookkeeping out of your hands, you can focus on your sales /marketing team or any other area of your business that needs attention. With the sudden surge in your efficiency level, you can be sure to see an increase in profits.

5. Do the work that you love

You surely did not go into business for the love of managing books. If doing bookkeeping is robbing you and your staff of their passion and de-motivating them, then its time you outsourced. Outsourcing bookkeeping can help you stay motivated by giving you the freedom to do what you love doing.

6. Better value creation

By outsourcing bookkeeping, you would be restricting the number of hours of bookkeeping per month. With outsourcing, you will not have a full-time bookkeeper occupying a part of your day on every day of a month. With your books out of your hands, you can concentrate on adding value to your customers.

7. Save on infrastructure costs

As a business owner, you would know that rent is one of the largest fixed costs for a business. If you hire a team of internal accountants, there would be no space for your sales or marketing team that directly contributes revenue. Outsource bookkeeping and maximize every dollar of the rent that you pay.

8. Keep your books private

Outsourcing is the best way for you to keep your company’s accounting information confidential and away from internal stakeholders or your staff.

9. Unbiased financial advice

During a financial crisis, you would be required to make tough business decisions. A third-part bookkeeping service provider is sure to be more impartial than an in-house bookkeeper. This way, you can get unbiased financial advice from your bookkeeping service provider.

10. Benefit from improved control

Contrary to popular belief, outsourcing bookkeeping to a professional bookkeeping company can give you more control, in terms of the software that you want to use, the date by when you want the work to be completed and even how you want your reports to be accessed.

Do you know of any other benefit of outsourcing bookkeeping? If yes, please mention them in the comments box below.

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6 Ways in which Data Entry Outsourcing can be Beneficial to your Business

Posted on March 22, 2013 by vinita

Have you been reading a lot about the phenomenal growth of data entry outsourcing in business magazines or social media sites? Do you want to experience the benefits of data entry outsourcing for your company? But you are still feeling a bit apprehensive and want to know more about data entry outsourcing, before you outsource. If this description fits your current state of mind, then do read on to find out why more and more companies (large and small) are choosing outsourcing over in-house data entry. Here are six ways in which data entry outsourcing can be beneficial for your business:

1. One-stop destination for any type of data entry: Most data entry service providers in India provide businesses with a host of data entry solutions. Whether it is online data entry, manual data entry, digital data entry, data processing, scanning of hard copies, data conversion or OCR services, you can avail any type of data entry services from one place.  Outsourcing not only gives you access to such specialized services but also takes care of all the subsidiary tasks involved in online data entry or data processing. With all your data entry needs addressed by one service provider, your staff will finally be able to focus all their attention on more revenue generating activities.

2. Manage and organize large scale data with ease:  If your company has numerous employees or a large customer base, then you might already be facing an information overload problem.  With a large amount of data to manage, it becomes difficult to categorize and organize information. By outsourcing data entry to a professional service provider, you need not face such worries and can efficiently manage any amount of information. With the right information always at your fingertips, you can always make the right decisions.

3. Use accurate data entry with zero-errors: Data entry service providers in India are equipped with the latest data entry tools such as hi-speed scanners, latest printers and data conversion applications. Indian data entry companies also employ only trained and experienced data entry personnel to accurately enter data with zero-errors. Professional data entry companies like Flatworld Solutions also keep themselves updated about the latest techniques, procedures and technologies used in data entry. By using a high standard of data that is accurate, your company can be sure of achieving its organizational goals.

4. Benefit from lower costs: Outsourcing data entry to India has proven to be more affordable that in-house data entry. In fact, affordability is one of the primary reasons why companies are outsourcing their data entry work. By outsourcing, you will not have to invest on expensive infrastructure, technology, software or data entry operators. With the drastic reduction in your overhead cost, you can be free to spend on core business activities.

5. Improve your efficiency:  By removing the strain of daily data entry from your employees, you can create more time for your staff to concentrate on your core business. With neatly organized data, your employees can complete their tasks with speed and accuracy. By outsourcing data entry, your staff will never again have to waste time going through files or searching for customer information.  In fact, outsourcing data entry is the most ideal way for you to achieve higher efficiency.

6. Meet your deadlines on time: Outsourcing your data entry tasks to a third party gives you the freedom to work at your set pace with the fear of not meeting your deadlines or customer needs. Data entry firms in India are known for their quick turnaround time of 3.6 or 12 hours. With your data always updated within the shortest possible time, you will always be able to meet your deadlines and commitments.

What do you think is the most valuable benefit of outsourcing data entry? Is it accurate data, cost-effective services or fast turnaround time? Let us know. Do leave us your comment in the box below.

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5 Reasons why Companies Choose Indian Call Centers

Posted on March 15, 2013 by vinita

As costs increase domestically, global companies have to consider outsourcing in order to remain competitive and offer quality services/products at a price that is affordable to their customers. With the current market scenario, it is becoming very common for global companies to outsource their call center operations to an Indian call center. But what are the reasons behind this trend? And why do companies prefer India for customer support over other outsourcing locations? Read on to find out the top five reasons why companies are choosing to outsource their call center operations to India:

Reason 1: Reduced overhead costs

As you already may be aware, overhead costs have the power to break a business entity. With prices on the rise, companies feel that using an Indian call center is the best way to reduce overhead cost and retain the high level of quality that their customers expect from them.

Reason 2: Increased profits

If you are the owner of a business, then you will know how important profits are to the growth of a company. Increasing your return on investments, retaining quality and achieving a high level of customer satisfaction at the same time is no longer impossible with outsourcing. When companies outsource their call center services to an Indian call center, they benefit from fewer overheads and increased profit levels.

Reason 3: Lesser managerial hassles

Many global companies are great service providers. Their entire focus is on delivering quality services or products, leaving them with no time to manage their call center operations. Moreover, it is also difficult to hire, train and manage an in-house team of call center executives. Outsourcing call center services to an Indian call center on the other hand is a good way for a company to get rid of managerial hassles.

Reason 4: Streamlined business operations

By outsourcing call center operations to an Indian call center, a company will be completely free to focus on innovation and business expansion. A company’s internal resources will also be free to concentrate on core business operations. All this will result in streamlined business operations that will translate into better productivity and higher profits.

Reason 5: Increased customer satisfaction

Since Indian call centers are great at customer support, they can quickly increase customer retention and improve customer loyalty to a company’s product or brand. Outsourcing customer support to an Indian call center is also the best way for a company to please their customers by addressing their queries on time.

Has your company thought about outsourcing call center services to India? If yes, what were the reasons behind your decision? Do leave us a comment in the box below. We would love to hear from you.

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